Returns & Refunds

Last updated: September 15, 2026

Preview store: Products and prices are samples. Paid orders and shipping are not available. The terms below describe our planned policy for future purchases.

We want every garden tool to arrive as expected. These rules apply to products purchased directly from Takoma Gardener when purchasing is available.

Change-of-mind returns

You may request a return within 30 calendar days of delivery for an item you have not used. Please return it in the condition in which it arrived, with its parts and accessories. Keeping the packaging helps, but the unused condition is the key requirement.

This option is for a change of mind. It does not limit any right you may have when an item is damaged, faulty, or different from what you ordered.

Damaged, faulty, or incorrect items

Contact us as soon as practical if your item arrives damaged, does not work as it should, or is different from your order. Your legal rights remain available. If you have photos of the item or packaging, include them so we can understand what happened.

• For an approved damaged or incorrect order, Takoma Gardener covers the return shipping.
• Faulty items are handled separately from change-of-mind returns and are not subject to the unused-item condition. We will review the issue and explain an appropriate remedy and return arrangements consistent with applicable law.

Start a return

When purchasing opens, contact customer support to request a return. Include:

• Your order number.
• The item you want to return.
• A short description of the reason, including any damage or incorrect item.
• Photos of the item and packaging, if available.

The customer support address will be shown here before purchasing opens. For questions about this private preview, contact the person who shared it with you.

Please wait for return instructions and an address before sending anything. Do not send a return to a manufacturer or to an address found elsewhere.

For a change-of-mind return, you pay the return shipping unless applicable law requires otherwise.

Refunds

For an approved change-of-mind return, we refund the returned item’s purchase price, including applicable tax. Original shipping charges are not refundable unless applicable law requires otherwise. The cost of sending the change-of-mind return is your responsibility.

For an approved damaged or incorrect order, Takoma Gardener covers the return shipping and will explain whether the resolution is a refund or another available remedy.

Approved refunds are sent to the original payment method after the return is received and reviewed. We will let you know when a refund has been issued; the time it takes to appear in your account varies by payment provider and bank. Any refund deadline required by law still applies. A refund required by law will not be replaced with store credit alone.

If we cannot ship an order within its published timeframe or the timeframe required by law, we will explain the delay and give you the choice to wait or cancel for a full refund of unshipped merchandise.

Your local consumer rights

This policy works alongside the mandatory consumer protections that apply to your order. If the law where you live provides additional cancellation, repair, replacement, or refund rights, those rights continue to apply. International customers should check the rules in their country before ordering.

See Shop Policies and Privacy Policy.